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Kardinal Stick Basics

  • What is Kardinal Stick?

    Kardinal Stick is a next-generation e-cigarette pod system device that is easy to use and designed for adult smokers seeking an alternative to smoking cigarettes.

  • What makes Kardinal Stick unique?

    To serve existing adult smokers, Kardinal Stick delivers high-quality nicotine salts formula with smart temperature regulation technology to heat the material to an optimum level of vaporization for efficient and satisfying nicotine delivery. Kardinal Stick also mirrors the simplicity that smokers are accustomed to, making the transition from smoking cigarettes almost seamless.

  • How do I get started with Kardinal Stick?

    Make sure the device is fully charged before use. Remove the colored cap from the KSpod and insert it to the Kardinal Stick device and gently inhale.

  • How do I turn on my Kardinal Stick?

    No buttons or switches are required to turn on your Kardinal Stick device. Simply draw on the mouthpiece.

  • Do I have to clean Kardinal Stick?

    Kardinal Stick devices are easy to maintain. If condensation occur, clean the charge contacts and inside the device with a cotton bud.

  • What’s the best way to store Kardinal Stick?

    Don’t store a Kardinal Stick device for more than two weeks with an empty charge. It’s best to charge the device entirely and remove the KSpod before storage. As with all products containing nicotine, store the device out of reach of children and pets. Do not store the products under direct sunlight or extreme temperatures.

  • Can I take Kardinal Stick on an airplane?

    Kardinal Stick is safe for travel, but use of vapourizers on airplanes are generally prohibited. Exposure to extreme altitude changes may cause small amount of leakage in KSpods, especially if they’re partially used. You can still use a KSpod if some liquid escaped, but carefully wipe it off with a clean cloth or tissue before inserting into your device

  • How long does a charge last?

    Depending on your use, a full charge will last about more than a day or as long as one KSpod.

  • Can I overcharge the battery?

    Kardinal Stick’s smart-charge technology is designed to reduce overcharging.

  • How do I dispose Kardinal Stick device?

    Kardinal Stick device should be treated as a consumer electronic device. Follow your city’s local recommendations for disposing of a lithium-polymer rechargeable battery.

KSpod Basics

  • How does the KSpod work?

    Kardinal Stick uses a temperature control algorithm designed to deliver the ideal amount of power to the KSpod. The e-liquid is heated using a next generation ceramic coil system.

  • How much nicotine is in a KSpod?

    Each KSpod contains 2 ml with 5.0% or 3.0% nicotine by weight.

  • How long does a KSpod last?

    The number of puffs per KSpod varies by individual usage.

  • How should I store my KSpods? Do they expire?

    KSpods are meant to be used soon after purchase. KSpods don’t expire for at least two years. To help ensure the quality of the KSpods, store them unopened at room temperature in a dry environment and out of reach of children and pets.

  • How do I dispose of KSpod?

    KSpods should be recycled along with other e-waste.

  • What is in KSpod e-liquid?

    Our ingredients include glycerol, propylene glycol, flavours, and nicotine.

  • Can I open or refill my KSpod?

    To ensure product quality, KSpods are not designed for refills or re-use and should not be opened.

  • Where do I find the Batch Code on my KSpods?

    The KSpod 12 digits Batch Code is on the bottom of the packaging.


  • How to charge a Kardinal Stick device?

    To charge your Kardinal Stick device, plug in the USB Type-C charging cable into the device charging port.

    Your Kardinal Stick device is charging when the LED lights pulse white. You’ll know your device is charged when the lights stop pulsing and is solid white. You can still charge a Kardinal Stick device with a KSpod inserted into the device, but it is not necessary.

  • How to clean a Kardinal Stick device?

    Kardinal Stick devices are easy to maintain. If condensation occur, clean the charge contacts and inside the device with a cotton bud.

    If small amount of liquid enters the air path, remove the KSpod from the Kardinal Stick device and wipe it clean with a tissue before reinserting it.

    While cleaning your Kardinal Stick products, do not open or take apart the Kardinal Stick device or KSpods. You do not need to clean the battery in the device or the coil in the KSpods.

  • My KSpod is leaking when I use it?

    If your KSpod leaks, remove the KSpod and wipe off the liquid before inserting it back into the device. Small amount of leakage and condensation are common and may occur but shouldn’t continue to leak during regular use.

  • There was some moisture on the inside of my KSpod pack. What should I do?

    Humidity and high altitudes can cause moisture or leakage in KSpod packaging. KSpods are still useable even if there is a small leak. Carefully wipe the liquid off with a clean cloth or tissue before inserting it into your device. If the leakage is excessive and continues to leak, let us know.

  • My Kardinal Stick is not producing vapour.

    Use a dry cotton swab to clean the contacts inside the Kardinal Stick device and on the KSpod. This should restore the connection between the KSpod and the device if any moisture has been in contact with them.


  • When am I charged for my order?

    You will be charged for your purchase in full upon confirmation of your order. Please double-check your purchases before you confirm.

  • Can I cancel my order?

    Once placed, we are unable to make any additions, changes or cancellation to your order.

  • Can I return my product for a refund?

    Refunds are available for new and unused devices within 14 days of delivery from If you need to return an order purchased on our site, please contact our support team with your order number.

    Products purchased through an authorized KS retailer can only be refunded at the original place of purchase.


  • Where do you ship to?

    We currently only ship locally within Malaysia.

  • How soon can I receive my order?

    Our standard shipping method is via Poslaju. We ship Monday through Friday, with all orders placed before 1:00 PM shipping same day. Orders placed after 1:00 PM will ship next business day. Shipping usually takes about 2-3 business days. This does not include the time it takes to process the order, which can take up to another full day.

    Delivery dates are only estimates provided by the carrier and may be effected by weather, national holidays, and some geographic locations.

  • How can I track my order?

    Once your order ships, you will receive a shipping confirmation email with a link to your tracking number. Please expect 24 hours before receiving your tracking details.

  • What if the parcel is damaged?

    In addition to the outer packaging, our products are additionally equipped with an internal protective wrap. If the product itself is damaged during shipment, please let us know within 48 hours after receiving the product.

  • Can I change my shipping address after the order is shipped?

    The shipping address can’t be changed once the order is shipped.

  • What if I have items missing from my order?

    Sometimes orders dispatch in separate packages. If you do not receive all of your items within three business days, let us know as soon as you can.

    Please note: missing items must be reported to us within 72 hours of the date of delivery.

Quality & Manufacturing

  • Where is Kardinal Stick made?

    Kardinal Stick products are designed in Malaysia and manufactured domestically and internationally under the supervision of our talented engineering team.

  • What materials are Kardinal Stick and KSpods made of?

    The Kardinal Stick high grade aluminium alloy shell encases a lithium-ion battery, a circuit board and a pressure sensor, all separate from the vapour path and liquid.

    KSpods are made with heat resistant, food grade PCTG plastics, and next generation ceramic coil system.

  • How is Kardinal Stick different from other vape or e-cigarette products?

    To serve existing adult smokers, Kardinal Stick delivers high quality nicotine salts formula with smart temperature regulation technology to heat the material to an optimum level of vaporization for efficient and satisfying nicotine delivery. Kardinal Stick also mirror the simplicity that smokers are accustomed to, making the transition from smoking cigarettes almost seamless.

  • Do Kardinal Stick products contain tobacco?

    Kardinal Stick is different from the heated tobacco category. Instead of containing tobacco to be heated, KSpods contain e-liquid consisting of nicotine salts.

  • What kind of battery is in the device?

    Kardinal Stick uses a lithium-ion polymer battery. All portable electronics containing lithium-ion batteries present rare, but potential serious safety hazards, especially under extreme temperature conditions.

  • Will the magnets inside the device affect other electronics?

    Kardinal Stick uses embedded magnets for holding the device securely in place with the KSpod to prevent a fall-out. Many electronics devices with magnets may affect each other.

    Kardinal Stick should also be kept away from keycards, credit cards and other items with magnetic strips.

Warranty Terms

  • How long does the limited warranty last?

    Kardinal Stick devices come with a one (1) year limited warranty (“Limited Warranty”) from the date of retail purchase from or from an Authorized Kardinal Stick Retailer by a person at least 18 years old. This Limited Warranty is NOT transferable to subsequent purchasers.

  • What does the Limited Warranty cover?

    Kardinal Industries only warrants the device against defects in materials and workmanship that arise under normal conditions and use.

  • What is NOT covered by the Warranty?

    1. KSpods and KS Charging Cable (included in the Starter Kits);
    2. Damage caused by accident, abuse, misuse, flood, fire, earthquake, or other external causes;
    3. Damage caused by the device being exposed to or coming in contact with moisture (e.g., liquids, water, or rain, extreme humidity, unusual heavy perspiration or other moisture), or extreme thermal or environment conditions (e.g., sand, food, dirt or similar substances);
    4. Damage caused by operating the device outside the permitted or intended use as described by Kardinal Industries in the device documentation;
    5. Damage caused by modification to alter functionality or capability;
    6. Damage ( 1 ) attributable to accessories or attachments not authorized or recommended by Kardinal Industries or ( 2 ) attributable to accessories or attachments authorized or recommended by Kardinal Industries but the usage of those accessories or attachments was outside of normal or recommended use;
    7. Cosmetic damage occurring through wear and tear, including but not limited to scratches, dents and broken plastics;
    8. Any device where the serial number has been tampered with, erased or obscured, or is not genuine;
    9. Normal performance degradation of batteries (please contact Kardinal Industries Support Team for more information on battery degradation);
    10. Damage caused by opening, disassembling or tampering with your device in any way; and
    11. Devices purchased from unauthorized retailers.

  • Can I return my device for refund?

    Refunds are only available for new and unused devices purchased on and must be return directly to Kardinal Industries within fourteen (14) days of receipt.

    Devices purchased through an authorized Kardinal retailer will not be refunded by Kardinal Industries; in such case, any refunds must be obtained from the authorized retailer from whom you purchased the device and will be subject to the retailer’s policy on refunds.

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