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Introduction
Kardinal Stick is a line of electronic nicotine delivery systems (ENDS), also known as e-cigarettes, designed for ease of use and optimised to help adult smokers lead a smoke-free lifestyle. Kardinal’s products include disposables and closed-pod systems.
Disposables are one-off, noncommittal vape devices meant for single use only. While rechargeable, once the device’s prefilled e-liquid is depleted, the device can’t be refilled for reuse. Kardinal’s dispos provide up to 800, 2000, and 5000 puffs, depending on the product.
A closed-pod system comprises the device itself and a series of prefilled e-liquid pods (or KSpods) sold separately that can be inserted into the device for use. This ensures a more lasting experience for users who are in it for the long haul. Kardinal’s closed-pod systems are compatible with KSpods.
KSpods are Kardinal’s proprietary prefilled e-liquid pods made from FDA-approved food-grade materials. Using a next-gen ceramic mesh coil system called ceraKoil™, these pods feature higher thermal efficiency for longer use, nanoscale ceramic micropores for better flavour intensity, and advanced ultrasonic cleaning technology for zero impurity. KSpods come in 2ml and 2.5ml editions, with their compatibility dependent on the closed-pod system of your choice.
E-liquid is the liquid vaporised by the heating element in a vape device, producing an aerosol commonly referred to as vapour. This vapour is then inhaled by the user, acting as a delivery system for the nicotine and flavours contained in the liquid.
KSpods, Quik, and Kardinal Artisan contain e-liquid made from a proprietary mixture of ingredients. They include: glycerol, propylene glycol, flavouring, and nicotine. Flavouring can be a mixture of both natural and artificial ingredients, which provide the specific taste profile in each KSpod and Quik or Kardinal Artisan disposable.
No. Kardinal does not incorporate THC and Vitamin E Acetate into our e-liquids.
To help existing adult smokers transition to a smoke-free lifestyle, Kardinal Stick delivers high-quality nicotine salts formula with smart temperature regulation technology. This heats the material to an optimum level of vaporisation for efficient and satisfying nicotine delivery.
Kardinal Stick also mirrors the simplicity that smokers are accustomed to, making the transition from smoking cigarettes almost seamless.
While vaping isn’t entirely risk-free, it is considerably less harmful than cigarettes. Studies have also shown that vaping is highly effective in helping adult smokers quit the habit. Some have shown that vaping is even more effective than Nicotine Replacement Therapy (NRT). Read more on this topic via National Health Service and Cochrane Review.
To date, Kardinal’s closed-pod systems include Kurve, Kurve 2, Kurve Lite, Kurve Lite 2, and Lumina. Meanwhile, disposable devices include Quik and Kardinal Artisan. Kardinal also produces KSpods in 2ml and 2.5ml editions.
Kardinal Stick Basics
Make sure your device is fully charged before use. Remove the silicone cap from the KSpod, insert it into your device, and gently inhale.
Ensure your device is already fully charged and simply draw from the mouthpiece.
No buttons or switches are required to turn on your device. It’s ready for use anytime.
Kurve 2 and Lumina are equipped with a buttonless child lock system. Simply tap the USB-C port 5 times to lock the device, and another 5 to unlock it.
No. Only Quik 2000, Quik 5000, and Kardinal Artisan are rechargeable.
Kardinal Stick closed-pod systems are easy to maintain. If condensation occurs, clean the charge contacts and the inside of the device with a cotton bud.
Don’t store a Kardinal Stick device for more than two weeks with an empty charge. It’s best to charge the device entirely and remove the KSpod before storage. As with all products containing nicotine, store the device out of reach of children and pets. Do not store the products under direct sunlight or extreme temperatures.
Kardinal Stick is safe for travel, but use of vaporisers on aeroplanes are generally prohibited. Exposure to extreme altitude changes may cause small amounts of leakage in KSpods, especially if they’re partially used. You can still use a KSpod if some liquid escapes, but carefully wipe it off with a clean cloth or tissue before inserting it into your device.
We would also advise you to check with your local flight carrier first before bringing your device on board.
Depending on your use, a full charge will last about more than a day or as long as one KSpod.
Kardinal Stick’s smart-charge technology is designed to reduce overcharging.
Kardinal Stick device should be treated as a consumer electronic device. Follow your country, state, or city’s local recommendations for disposing of a lithium-polymer rechargeable battery.
KSPod Basics
Our closed-pod devices use a temperature control algorithm designed to deliver the ideal amount of power to the KSpod. The e-liquid is heated using a next-gen ceramic mesh coil system that delivers higher thermal efficiency for longer use, nanoscale ceramic micropores for better flavour intensity, and advanced ultrasonic cleaning technology for zero impurity.
No. The 2.5ml KSpod for Lumina is only compatible with the Lumina device.
For Kurve, Kurve Lite, Kurve 2, and Kurve Lite 2 users, you may opt for the 2ml KSpod for Kurve or KSpod Max.
A KSpod contains either 2ml or 2.5ml of e-liquid (depending on product), with 3-5% nicotine by weight.
Our ingredients include glycerol, propylene glycol, flavours, and nicotine.
Propylene Glycol (PG) is a viscous, colourless liquid that possesses a faintly sweet taste despite being odourless. Due to its faint flavour, it is ideal for carrying the flavouring in our e-liquid.
No. E-liquid is not meant to be ingested. They are only to be consumed in vapour form via vaping. Seek a medical professional in the case of e-liquid ingestion.
The number of puffs per KSpod varies by individual usage.
KSpods are meant to be used soon after purchase. KSpods don’t expire for at least two years. To help ensure the quality of the KSpods, store them unopened at room temperature in a dry environment and out of reach of children and pets.
KSpods should be recycled along with other e-waste.
To ensure product quality, KSpods are not designed for refills or reuse and should not be opened.
The KSpod 12 digits Batch Code is on the bottom of the packaging.
Troubleshooting
To charge your Kardinal Stick device, plug in the USB Type-C charging cable into the device charging port.
Your Kardinal Stick device is charging when the LED lights pulse white. You’ll know your device is charged when the lights stop pulsing and is solid white. You can still charge a Kardinal Stick device with a KSpod inserted into the device, but it is not necessary.
If your Kardinal Stick device is charging, the white light will pulse when connected to the power supply. If the white light is not pulsing, try the following steps:
- Try to plug in the device to see if it makes a clear connection with the power supply via the USB cable.
- Switch to a different power source, either a USB wall adapter or a laptop USB port.
- In case of residue, gently clean the charging port contacts on the bottom of your Kardinal Stick device using a dry cotton bud.
Kardinal Stick devices are easy to maintain. If condensation occurs, clean the charge contacts and the inside of the device with a cotton bud. If small amounts of liquid enter the air path, remove the KSpod from the Kardinal Stick device and wipe it clean with a tissue before reinserting it.
While cleaning your Kardinal Stick products, do not open or take apart the Kardinal Stick device or KSpods. You do not need to clean the battery in the device or the coil in the KSpods.
If your KSpod leaks, remove the KSpod and wipe off the liquid before inserting it back into the device. Small amounts of leakage and condensation are common, and they may recur but shouldn’t continue to leak during regular use.
Humidity and high altitudes can cause moisture or leakage in KSpod packaging. KSpods are still usable even if there is a small leak. Carefully wipe the liquid off with a clean cloth or tissue before inserting it into your device. If the leakage is excessive and continues to leak, avoid using the product and let us know.
Use a dry cotton swab to clean the contact pins inside the Kardinal Stick device and on the KSpod. This should restore the connection between the KSpod and the device if any moisture has been in contact with them.
If you are using Kurve 2 or Lumina, this might be due to the built-in Smart Pace Alert system. Your device will lightly vibrate when you’ve taken 12 puffs within just 5 minutes in order to remind you to slow down your intake.
Should you need emergency help, contact our Customer Service hotline +6010-242 5555 via WhatsApp. Alternatively, email us at support@kardinalstick.com.
Orders and Purchase
You will be charged for your purchase in full upon confirmation of your order. Please double-check your purchases before you confirm.
Once placed, we are unable to make any additions, changes or cancellation to your order.
Refunds are only available for new and unused devices purchased on www.kardinalstick.com and must be returned directly to Kardinal Industries within fourteen (14) days of receipt.
Devices purchased through an authorised Kardinal retailer will not be refunded by Kardinal Industries; in such case, any refunds must be obtained from the authorised retailer from whom you purchased the device and will be subject to the retailer’s policy on refunds.
Only adult smokers and adult users of nicotine-based products may purchase Kardinal Stick devices.
Those under the age of 18 are strictly prohibited from purchasing Kardinal Stick devices. If you witness a transaction happening between an authorised retailer and an underage patron, please report the incident to us.
Visit our online shop here, or find your nearest authorised retailer via our store locator.
Shipping
We currently only ship locally within Malaysia.
Our standard shipping method is via Poslaju or Ninja Van. We ship Monday through Friday, with all orders placed before 1:00 PM shipping on the same day. Orders placed after 1:00 PM will ship next business day. Shipping usually takes about 2-3 business days. This does not include the time it takes to process the order, which can take up to another full day.
Delivery dates are only estimates provided by the carrier and may be affected by weather, national holidays, and some geographic locations.
Once your order ships, you will receive a shipping confirmation email with a link to your tracking number. Please expect 24 hours before receiving your tracking details.
In addition to the outer packaging, our products are additionally equipped with an internal protective wrap. If the product itself is damaged during shipment, please let us know within 48 hours after receiving the product.
The shipping address can’t be changed once the order is shipped.
Sometimes orders are dispatched in separate packages. If you do not receive all of your items within three business days, let us know as soon as you can. Please note that missing items must be reported to us within 72 hours of the date of delivery.
Quality & Manufacturing
Kardinal Stick products are designed in Malaysia and manufactured domestically and internationally under the supervision of our talented engineering team.
The Kardinal Stick high grade aluminium alloy shell encases a lithium-ion battery, a circuit board, and a pressure sensor; all separate from the vapour path and liquid. KSpods are made with heat resistant, food grade PCTG plastics and next-gen ceramic mesh coil system.
Kardinal Stick is different from the heated tobacco category. Instead of containing tobacco to be heated, our e-liquids contain nicotine salts.
Kardinal Stick uses a lithium-ion polymer battery. All portable electronics containing lithium-ion batteries present rare but potentially serious safety hazards, especially under extreme temperature conditions.
Kardinal Stick uses embedded magnets for holding the device securely in place with the KSpod to prevent a fall-out. Many electronic devices with magnets may affect each other. Kardinal Stick should also be kept away from keycards, credit cards, and other items with magnetic strips.
Warranty Terms
Kardinal Stick devices come with a one (1) year limited warranty (“Limited Warranty”) from the date of retail purchase from www.kardinalstick.com or from an authorised Kardinal Stick retailer by a person at least 18 years old. This Limited Warranty is NOT transferable to subsequent purchasers.
Kardinal Industries only warrants the device against defects in materials and workmanship that arise under normal conditions and use.
- KSpods and KS Charging Cable (included in the starter kits);
- Damage caused by accident, abuse, misuse, flood, fire, earthquake, or other external causes;
- Damage caused by the device being exposed to or coming in contact with moisture (e.g., liquids, water, or rain, extreme humidity, unusual heavy perspiration or other moisture), or extreme thermal or environment conditions (e.g., sand, food, dirt or similar substances);
- Damage caused by operating the device outside the permitted or intended use as described by Kardinal Industries in the device documentation;
- Damage caused by modification to alter functionality or capability;
- Damage ( 1 ) attributable to accessories or attachments not authorised or recommended by Kardinal Industries or ( 2 ) attributable to accessories or attachments authorised or recommended by Kardinal Industries but the usage of those accessories or attachments was outside of normal or recommended use;
- Cosmetic damage occurring through wear and tear, including but not limited to scratches, dents and broken plastics;
- Any device where the serial number has been tampered with, erased or obscured, or is not genuine;
- Normal performance degradation of batteries (please contact Kardinal Industries Support Team for more information on battery degradation);
- Damage caused by opening, disassembling or tampering with your device in any way; and
- Devices purchased from unauthorised retailers.
For warranty claims, kindly provide us your information and proof of purchase here: https://kardinalstick.com/warranty-claim
